Frequently Asked Questions
1) What type of payments do you accept?
We accept Visa, MasterCard, and American Express. We also accept checks and money orders. You may also establish an open account with Square One by following the steps in question two.
2) How would I set up an open account with Square One?
Contact our office with your billing and shipping information, three credit references, bank information, and tax ID. If you are tax exempt, we require a copy of your tax exemption certificate.
3) What are your hours of operation?
Our office is open Monday through Friday, 8:00am – 5:00pm (EST), and closed on major holidays. Please call 800.229.0401 for emergency service after hours, and a live operator will assist you.
4) Does Square One offer emergency service?
Yes. We offer 24/7 emergency service. Call anytime - day and night - and a live operator will assist you.
5) Does Square One offer technical support with the products sold?
Yes, our knowledgeable staff can provide help. The average Square One team member has a track record of twenty-five years in the industry.
6) What are your warranty terms?
Warranty terms vary based on the manufacturer. Square One repair work has a one-year warranty from time of delivery.
7) What is your service area?
Square One sells and ships to foreign and domestic locations. Our service area encompasses the Delmarva Peninsula and extends through Pennsylvania, Maryland, New Jersey, and Virginia.