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Return Policy

Limited Warranty Policy

Your satisfaction is our goal. Every product we sell is backed by the manufacturer's warranty. Square One Electric Motors disclaims any liability for claims derived from improper product selection, product misuse, improper installation, modifications, or misapplication. 


Products that are defective in workmanship or materials will be replaced or refunded. Call our customer service at 1-302-678-0400 and provide the order number and a description of the defect to initiate a return.


If a product you purchase fails to meet your needs, please review the information below and contact one of our customer service representatives within 30 days of purchase. We will be pleased to arrange an exchange or refund based on the nature of the return. 


Returns Policy

Returns are accepted on a case by case basis. Call 1-302-678-0400 to receive a return authorization number within 30 days of the purchase. The return address will be will be provided with the return authorization. Dependent on the nature of the return, you may be subject to a 25% restocking fee. 


Customers are responsible for shipping charges on cancelled and returned orders.Returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging with the original packing slip. By placing an order with us you have agreed to this Return Policy. 


Damage In-Transit Policy

Returned items that have been damaged during shipping due to poor repackaging will result in the cancellation of refund or a repackaging fee (as determined on a case by case basis). Square One Electric Motors shall not be responsible for items returned that are lost or damaged in transit. Square One Electric Motors will not be liable for delay in performance of delivery when delay in any manner arises from fire, flood, accidents, riot, government interference, strikes, shortage of labor, materials, equipment fuel, transportation, or any other causes beyond Square One Electric Motors’ reasonable control. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with a tracking number and delivery confirmation. 


If the product or product packaging has arrived damaged, delivery should be refused. If you accept delivery and your product is damaged or defective (including concealed damage), please contact one of our customer service representatives for assistance. 


Non-Refundable Policy

Due to the nature of certain products and services sold or provided by Square One Electric Motors, certain items are non-returnable. This includes, but is not limited to: products that have been installed, with markings on the shaft or mounting indicating installation; items that have been altered or abused; products that are missing any accessories or components, including manuals, original packaging, nameplate, parts and kits. Non-qualified and non-conforming returns will not be included in this return policy and, if returned, may be refused by our returns department.


Return Authorization Form

Unless otherwise stated, returns will not be accepted without a valid Return Authorization Form (RA). RA numbers expire after 30 days, but we encourage customers to return the product as soon possible. 


Returns must be sent to the address indicated on the Return Authorization Form. Failure to ship an item back to the listed address and in the original packaging will affect the refund. Customers are responsible for shipping charges on cancelled and returned orders. Any return receive without a valid RA number will be documented and rejected or subject to a restocking charge at Electric Motor Masters' sole discretion. Please contact one of our representatives to request a Return Authorization Form. 


Shipping Refunds

Shipping can be refunded if an order is cancelled or if a shipping account number is provided before the order has shipped. No other reason will permit the refund of shipping. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable.


Early Termination Fee

There may be a $25.00 Early Termination Fee for orders that are cancelled before shipment. 


Product Refunds:

Once the product has been accepted as new, with no signs of installation present, expect to receive your purchase price minus a restocking fee (if applicable). Refunds will be issued to the original payment method. If a coupon, discount, or special offer was part of the original order, the amount will be deducted from the refund amount. Time frame of refund will be at Square One Electric Motors’ discretion. 


Please contact a customer service representative for the status of your return.