(302) 678-0400

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FAQs about Square One Electric

Square One Electric Store Information


What are your hours of operation?

 

Square One Electric is open Monday through Friday, 7:30 - 5:00. 

We are available 24/7 for emergency service. Call (302) 678-0400 and a live operator will get you in touch with someone from our team.

 

Where are you located?

 

Square One's physical address is 347 Fork Branch Road in fabulous Dover, Delaware. Our road is just north of Delaware Technical Community College.    

 

What forms of payment do you accept?

 

We accept all major credit cards - Visa, Mastercard, Discover, and American Express. 

You can also use a purchase order if you have an account open with Square One, Contact Us for more information on how to open an account.

 

Do I have to order online?

 

Absolutely not! Feel free to call us at (302) 678-0400 to place your order over the phone.

 

Do you provide technical support?

 

Square One has a service department that covers Delaware, southern New Jersey, and parts of Pennsylvania, and Maryland.

For items purchased online, Square One does not provide technical support beyond providing menufacturers' drawings and data, if available. If you need assistance, please contact a motor shop or electrician in your area.

 

Repair Services


What kind of equipment do you repair?

 

A better question is: What don't you repair?

  • Square One has a full mechanical, electrical, and machine shop to service AC and DC motors, including NEMA and metric, from fractional to 2,000 horsepower. We also repair all types of pumps, aerators, gearboxes, variable frequency drives, controllers, and more.
  • Our service area covers Delaware, eastern Maryland, and southern New Jersey and Pennsylvania. 
  • Contact our office and, if you are in our service area, we will schedule a time to pick-up your equipment. If you are not in our area, we may be able to help you troubleshoot or find a local motor repair shop. If you prefer, bring your equipment to our shop anytime during store hours (Monday-Friday, 7:30 - 5:00).
  • Our standard inspection includes a meg and surge test to determine if there is an electrical issue. Depending on the test results and equipment size (very small motors are usually not worth repairing if a rewind is needed), we may then disassemble the unit and check all mechanical fits and internal parts for wear and cause of failure, 
  • No repairs are performed until you are quoted a price and give your approval to proceed.
  • All repair work comes with a 1 year warranty.

 

Do you perform on-site repairs?

 

Yes, Square One Electric Service Co. has crews to handle your facility needs, including cooling towers and rooftop units, pumps, motors, and specialty equipment. Services include vibration analysis, dynamic balancing, and equipment removal & installation.