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Square One Electric Motors Customer Service

Shipping & Delivery


1. How long will it take to receive my order? 

First of all, thank you for your order! Once received, one of our Customer Service Agents submits your order to the warehouse. We always select the available location closest to you for faster delivery and lower shipping costs. If your item is not in stock, you will be notified immediately via email, and given the option to cancel your order or wait for inventory to arrive, if applicable. Product delivery is sometimes delayed for reasons out of our control, and backorder length is dependent on the item. 

Standard ground delivery is subject to your proximity to the warehouse. An average delivery time is within 5-7 days. Expedited delivery, including overnight and 2-3 day, is available for an additional fee. Please contact our office for assistance at 1-302-678-0400, or put notes in the comment section of your order and you will be contacted.

2. Do you ship outside the United States?

Yes, Square One Electric offers international shipping to select regions. Please call 1-302-678-0400 for rates and assistance.

3. How do I calculate my shipping rate?

The shopping cart page has a shipping calculator tool. Simply place the item in your cart and proceed to checkout. Enter your zip code in the Shipping Options box at the bottom of the page, select a shipping method, and whether the address is Business or Residential. The rate will 

appear in your checkout subtotal.

NOTE: There is no commitment to buy by placing items in your cart.

4. If an item is shipped by truck freight is the driver responsible for unloading the merchandise?

No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule delivery for when you will have help on hand.

5. What shipping carriers do you use?

  • FedEx
  • FedEx 2nd
  • UPS Ground
  • UPS 2nd and Next Day Air
  • Truck Freight – selected by the availability and discretion of the warehouse and Next Day Air



Privacy & Security

Our Commitment to Privacy
Thank you for shopping at Square One Electric. We are committed to protecting your privacy online. This page explains how we collect, use and protect the information that you provide to us.

What Information Do We Collect?
We accept and store any personal information that you submit on sqone.com or by any other means. For example, you may provide personal information when you place an order, enter a giveaway, request a publication, or contact us. This information may include name, address, phone numbers, email address, credit card and payment information, and other personal information. In addition, we collect and analyze technical information about how customers interact with sqone.com including, but not limited to, IP addresses, browser types, operating systems, pages viewed, links, dates and times, and other information. We may also collect information about email communications such as confirming that an email was opened or which links were clicked.

How We Use Collected Information
We use collected information for the purpose of administering our business activities such as completing and tracking orders, customer service, communicating with customers, administering giveaways and other promotions, customizing the shopping experience, troubleshooting, improving the website design and functionality, and other business uses. From time to time, we may send you promotional messages by mail or email. You will always have the option to opt out of such communications by calling (302) 678-0400 or emailing us.
We do not intentionally share your information with third parties except as required by law or to facilitate business operations (such as shipping partners and payment processors).

How We Protect Your Information
In order to protect your information, we utilize standard encryption/security technology to protect data transfer. Our information systems are treated with the highest regard for security. We are compliant with the Payment Card Industry Data Security Standard ("PCI DSS"), with security measures that include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of Order Information; and restricted access of personally identifiable information.

How You Can Review or Correct Your Information
To review or correct your personal information, or to change your communication preferences, please call us at (302) 678-0400. You may choose to stop receiving promotional communications at any time.

Links to Other Websites
Square One Electric is not responsible for the content or practices employed by other websites that are linked to sqone.com. When you use a link to go from sqone.com to another website, our privacy policy is no longer in effect.

Your Consent
By using our website you consent to our collection and use of your personal information as described in this Policy. If we change our policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

This policy was last updated on May 1, 2011. If you have any questions or concerns about this privacy policy, please call us at (302) 678-0400 or contact us.




Returns & Replacements


Limited Warranty Policy

Your satisfaction is our goal. Every product we sell is backed by the manufacturer's warranty. Square One Electric Motors disclaims any liability for claims derived from improper product selection, product misuse, improper installation, modifications, or misapplication. 

Products that are defective in workmanship or materials will be replaced or refunded. Call our customer service at 1-302-678-0400 and provide the order number and a description of the defect to initiate a return.

If a product you purchase fails to meet your needs, please review the information below and contact one of our customer service representatives within 30 days of purchase. We will be pleased to arrange an exchange or refund based on the nature of the return. 


Returns Policy

Returns are accepted on a case by case basis. Call 1-302-678-0400 to receive a return authorization number within 30 days of the purchase. The return address will be will be provided with the return authorization. Dependent on the nature of the return, you may be subject to a 20% restocking fee. 

Customers are responsible for shipping charges on cancelled and returned orders.Returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging with the original packing slip. By placing an order with us you have agreed to this Return Policy. 


Damage In-Transit Policy

Returned items that have been damaged during shipping due to poor repackaging will result in the cancellation of refund or a repackaging fee (as determined on a case by case basis). Square One Electric Motors shall not be responsible for items returned that are lost or damaged in transit. Square One Electric Motors will not be liable for delay in performance of delivery when delay in any manner arises from fire, flood, accidents, riot, government interference, strikes, shortage of labor, materials, equipment fuel, transportation, or any other causes beyond Square One Electric Motors’ reasonable control. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with a tracking number and delivery confirmation. 

If the product or product packaging has arrived damaged, delivery should be refused. If you accept delivery and your product is damaged or defective (including concealed damage), please contact one of our customer service representatives for assistance. 


Non-Refundable Policy

Due to the nature of certain products and services sold or provided by Square One Electric Motors, certain items are non-returnable. This includes, but is not limited to: products that have been installed, with markings on the shaft or mounting indicating installation; items that have been altered or abused; products that are missing any accessories or components, including manuals, original packaging, nameplate, parts and kits. Non-qualified and non-conforming returns will not be included in this return policy and, if returned, may be refused by our returns department.


Return Authorization Form

Unless otherwise stated, returns will not be accepted without a valid Return Authorization Form (RA). RA numbers expire after 30 days, but we encourage customers to return the product as soon possible. 

Returns must be sent to the address indicated on the Return Authorization Form. Failure to ship an item back to the listed address and in the original packaging will affect the refund. Customers are responsible for shipping charges on cancelled and returned orders. Any return receive without a valid RA number will be documented and rejected or subject to a restocking charge at Electric Motor Masters' sole discretion. Please contact one of our representatives to request a Return Authorization Form. 


Shipping Refunds

Shipping can be refunded if an order is cancelled or if a shipping account number is provided before the order has shipped. No other reason will permit the refund of shipping. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable.


Early Termination Fee

There may be a $25.00 Early Termination Fee for orders that are cancelled before shipment. 


Product Refunds:

Once the product has been accepted as new, with no signs of installation present, expect to receive your purchase price minus a restocking fee (if applicable). Refunds will be issued to the original payment method. If a coupon, discount, or special offer was part of the original order, the amount will be deducted from the refund amount. Time frame of refund will be at Square One Electric Motors’ discretion. 

Please contact a customer service representative for the status of your return.